LES MILLS On Demand is a monthly subscription service and will charge you every month on the date you sign up. If your subscription starts with a free trial period, we will not begin charging your card until after your free trial ends. You must cancel 24 hours prior to your subscription renewal or end of trial to prevent being charged. If you would like to know your subscription end date, recent purchases, or payment history you can visit My Account.
LMOD offers a free 14-day trial to all new customers to try out our entire portfolio of workouts, articles, and schedules. If you’re not satisfied within the 14 days, you can cancel your account before your trial ends and you will not be charged. Since everyone starts with a free trial, we do not offer refunds on subscriptions.
LMOD is a subscription service where you pay up front for access to the platform for a certain time period.
- Our subscriptions are recurring, meaning that at the end of each period you will pay for the next period.
You can view your payments at any time from the My LES MILLS On Demand Subscriptions section of My Account. You will need to login first to be able to access My Account. Select ‘Account Information’ in the drop down under ‘My Account’ at the top of the page.
We do not offer refunds once purchased. Simply cancel your subscription and you will receive no further charges. You will continue to have system access until the end of your paid for period.
Example Scenario 1: The customer is on the annual plan and cancels 5 months into that plan. The customer will continue to have access for the remainder of the year, and there will be no further charges for the customer. There is no pro-rata refund.
Example Scenario 2: Customer is a returning customer and signs up for the monthly subscription. As the customer has already used the platform, there is no trial, and payment is taken straight away. The customer cancels just after sign up. In this scenario, the customer will continue to have access until the end of the month they signed up for, and there will be no further charges. There is no pro-rata refund.