LES MILLS On Demand is a recurring subscription service, meaning that at the end of each period you will pay for the next period. The length of this period depends on your chosen subscription type, such as monthly, 3 monthly, or annual. 





Example Scenario 1: The customer is on the annual plan and cancels 5 months into that plan. The customer will continue to have access for the remainder of the year, and there will be no further charges for the customer. There is no pro-rata refund. 


Example Scenario 2: Customer is a returning customer and signs up for the monthly subscription. As the customer has already used the platform, there is no trial, and payment is taken straight away. The customer cancels just after sign up. In this scenario, the customer will continue to have access until the end of the month they signed up for, and there will be no further charges. There is no pro-rata refund.

For more information please refer to LES MILLS On Demand Terms Of Use.



FAQ

Can I try it out first, to see if it is for me?


We offer a free 14-day trial to all new customers, so you can try out our entire portfolio of workouts, articles, and schedules! If you’re not satisfied within the 14 days, you can cancel your account before your trial ends and you will not be charged. You must cancel 24 hours prior to your subscription renewal or end of trial to prevent being charged. If you would like to know your subscription end date, recent purchases, or payment history you can visit My Account.


Can I get a refund?


Since everyone starts with a free trial, we do not offer refunds on subscriptions. This is a subscription service where you pay up front for access to the platform for a certain time period. You will continue to have access for the time paid for after cancelling.


How do I see my previous & upcoming payments?


You can view your payments at any time from the subscriptions section of your account page. You will need to log in first to be able to access your account page. Select MY ACCOUNT in the drop down under your profile bubble at the top right corner of the page.


Why did my payment fail?


There are two most common reasons why a payment may fail. 


Expired payment details: If your old card has expired and you have new payment details, please ensure that you update them on the system to continue access. Some banks enable expired cards to still be processed a couple of months after they have expired, so this might be relevant even if your new card came through a couple of months back. 


Blocked charge: If there is not enough money in your account, then the bank will block the charge. Please ensure there are enough funds in your account when payment is due to ensure that you still have access. 


Please see here for instructions on how to update your payment details. 


If you are not sure why the payment failed, then please contact your bank. They should be able to provide more information and guide you on what needs to be done. 



Related Articles


How do I update my payment details?

How do I cancel my subscription?

Can I try it out before I buy a subscription?

Why did I get charged $1/€1/£1?

How do I change subscription (e.g. from Monthly to Annual)?

How do I subscribe to Les Mills On Demand?