Updating your personal details on your account is a quick & easy process, and can be done at any time via your account page! Please follow the below steps.  Changing Personal Details Click here to sign into your account At the top right corner of the page, hover over your profile bubble then select ACCOUNT in the drop-down menu Select EDIT PERSONAL DETAILS to the right of the Personal Details section From there, you can change any of your details and select SAVE to save your preferences Below that section, you can also change your password and then select CHANGE PASSWORD to save this change Changing Email Preferences If you would like to change your email preferences, select the toggle button to switch this on or off as below. Yellow, and switched to the right, is on.  FAQ I've changed my email address, now what? Once you have changed your email address, please sign out of all of your devices, and re-login with your new email address. This includes signing out of your mobile devices and re-activating your TV devices. How do I change my subscription type? If you would like to change your subscription, please see our other article on this here. How do I update my payment details? This can also be done via your account page! Please see here for instructions on how. Related Articles How do payments and refunds work? How do I cancel my subscription? Why did I get charged $1/€1/£1? How do I change subscription type? Can I try it out before I buy a subscription? How do I subscribe to LES MILLS+? How do I re-subscribe to LES MILLS+? How do I reset my password?

You can update your personal and payment details at any time from the My Profile section of your account, in just a few quick steps! Please note, you will need to login to the website first to be able to access your account page.  We accept Visa, Mastercard & PayPal.  Please note: We do our best to charge your card in your local currency. In some countries, though, we are not able to do so and will therefore offer the subscription to you in US Dollars or Euros instead. The currency will be noted in the registration process and subscription confirmation email. Changing Payment Details Click here to go to the sign in screen At the top right corner of the page, hover over your profile bubble then select ACCOUNT in the drop-down menu In the Payment Details section of your account page, click UPDATE PAYMENT DETAILS To change your payment method, select one of the other ways to pay: CARD or PAYPAL  If you select PayPal, a pop-up will prompt you to sign in to your PayPal account and use the PayPal checkout Once you've gone through those steps it will bring you back to the Update Payment Details Screen, where you can select SAVE Please note: It is currently only possible to update your payment information through the website and not our apps. Furthermore, if your subscription has become canceled, you won't be able to update your payment details - you'll need to re-subscribe to LMOD and in doing so you'll be able to enter in your new card information. FAQ How do I change my subscription type? If you would like to change your subscription: please see our other article on this here. My payment failed, when will it retry? Your payment will automatically try again in a few days, and as long as you have updated your details there is nothing else you need to do. Your access will continue as usual, too, so you aren't missing any workouts! I am seeing a red error bar at the top of my account page. What does this mean? If you are seeing the below error, this is simply because your payment is still due to go through therefore your account is in retry status. If you have updated your details and ensured sufficient funds, this will disappear once payment retries and successfully goes through. If you are seeing this error instead, please try clicking refresh, or try again later. If the issue persists, please clear your cache & cookies, or use an incognito/private browsing window. Contact us if this continues.  Related Articles How do payments and refunds work? How do I cancel my subscription? Why did I get charged $1/€1/£1? How do I change subscription? Can I try it out before I buy a subscription? How do I subscribe to LES MILLS+? How do I re-subscribe to LES MILLS+? How do I reset my password?

LES MILLS+ is a recurring subscription service, meaning that at the end of each period you will pay for the next period. The length of this period depends on your chosen subscription type, such as monthly, 3 monthly, or annual.  Example Scenario 1: The customer is on the annual plan and cancels 5 months into that plan. The customer will continue to have access for the remainder of the year, and there will be no further charges for the customer. There is no pro-rata refund.  Example Scenario 2: Customer is a returning customer and signs up for the monthly subscription. As the customer has already used the platform, there is no trial, and payment is taken straight away. The customer cancels just after sign up. In this scenario, the customer will continue to have access until the end of the month they signed up for, and there will be no further charges. There is no pro-rata refund. For more information please refer to LES MILLS+ Terms Of Use. FAQ Can I try it out first, to see if it is for me? We offer a free 14-day trial to all new customers, so you can try out our entire portfolio of workouts, articles, and schedules! If you’re not satisfied within the 14 days, you can cancel your account before your trial ends and you will not be charged. You must cancel 24 hours prior to your subscription renewal or end of trial to prevent being charged. If you would like to know your subscription end date, recent purchases, or payment history you can visit My Account. Can I get a refund? Since everyone starts with a free trial, we do not offer refunds on subscriptions. This is a subscription service where you pay up front for access to the platform for a certain time period. You will continue to have access for the time paid for after cancelling. How do I see my previous & upcoming payments? You can view your payments at any time from the subscriptions section of your account page. You will need to log in first to be able to access your account page. Select MY ACCOUNT in the drop down under your profile bubble at the top right corner of the page. Why did my payment fail? There are two most common reasons why a payment may fail.  Expired payment details: If your old card has expired and you have new payment details, please ensure that you update them on the system to continue access. Some banks enable expired cards to still be processed a couple of months after they have expired, so this might be relevant even if your new card came through a couple of months back.  Blocked charge: If there is not enough money in your account, then the bank will block the charge. Please ensure there are enough funds in your account when payment is due to ensure that you still have access.  Please see here for instructions on how to update your payment details.  If you are not sure why the payment failed, then please contact your bank. They should be able to provide more information and guide you on what needs to be done.  Related Articles How do I update my payment details? How do I cancel my subscription? Can I try it out before I buy a subscription? Why did I get charged $1/€1/£1? How do I change subscription? How do I subscribe to LES MILLS+?

You can download your invoices at any time via your account page, in a few quick steps!  Select here to sign in and see the details of your current account At the top right corner of the page, hover over your profile bubble then select ACCOUNT in the drop-down menu  From your account page, select VIEW BILLING HISTORY under the Payment Details section  Select the date of the invoice you want to see, to open this From here, you can print the page or you can download the PDF FAQ I can't see the invoice I am looking for. Can you help? We sure can! Please reach out to our support team from the CONTACT US button at the bottom of this page.  My invoice is missing information I need!  Please reach out to us and we will see what we can do here for you. Related Articles How do payment and refunds work? My payment failed. what do I do now? How do I update my payment and account details?

You can reset your password at any time, via either the sign in screen, or from your Account page if you are already signed in! Please see here if you would like instructions on to do this via your account page.  To reset your password from the sign in screen, please follow the below steps.  Select here to go to the sign in screen Select FORGOT YOUR PASSWORD? Enter your email address, and select SEND RESET CODE Please leave this page open while you check your email, as you will need to come back here If you have a valid subscription, you will receive an email from us with a unique 6 digit code Please note that this code is not your new password, it is a code to reset this Enter that code into the screen that appears after Step 3, and select RESET MY PASSWORD Sign in with your new password, and you are good to go! FAQ Why am I not receiving the email with my reset code? Sorry to hear that! Some email providers may block these types of emails. To fix this, please add support@vhx.tv to your email contacts. If the issue persists, please let us know.  Related Articles How do I subscribe to LES MILLS+? How do I cancel my subscription? How do I change subscription type? How do I re-subscribe to LES MILLS+? How do I activate the LES MILLS+ app on my mobile or tablet? How do I sign in to the LES MILLS+ website?

If you do not recognise charges coming from Les Mills or you suspect someone has subscribed to LES MILLS+ with your payment information without your consent, please contact us immediately. We take fraud and identity theft very seriously at Les Mills. We can immediately cancel the fraudulent account at your request, blocking any further charges to your LES MILLS+ account. Related Articles How do I update my payment and account details? What forms of payment can I use for LES MILLS+? My payment failed. what do I do now? How do payment and refunds work? How do I cancel my subscription? How do I change subscription type?

To continue using LES MILLS+: Please contact your club or facility directly, as they may have recently partnered with Les Mills to offer you, as a club member, a discounted subscription to LES MILLS+.  If your club or facility is no longer offering LES MILLS+, you can still get access by adding a standard subscription in your existing LES MILLS+ account. You will need to login to your account first, go to MY ACCOUNT, add a subscription by selecting MY SUBSCRIPTIONS, then CHANGE SUBSCRIPTION, and follow the prompts.  To cancel using LES MILLS+: If you are trying to cancel and are following the cancellation steps and cannot see the cancel button and see a screen like the one below with the payment method set as Activation Code you'll need to contact your club or facility directly to cancel your account. Related Articles How do I change subscription type? My gym is closed due to COVID-19, how do I get access? Are all workouts Included in my subscription? How do I re-subscribe to LES MILLS+? What is LES MILLS+? How do I cancel my subscription? Why has my gym signed me up? Why did I get charged $1/€1/£1? How do I subscribe to LES MILLS+? I am a Les Mills gym member in New Zealand, how do I subscribe? How do I subscribe to LES MILLS+?

To request that your account and/or personal data is deleted, please contact our support team via the “contact us” form below this article. In the absence of any data deletion request, we will hold your personal data for 2 years after closure of your LES MILLS+ account (unless there are any special circumstances or laws requiring otherwise).   For more information on where and for how long we store your personal data, or your rights of erasure (deletion of your personal data) or portability, please contact us at privacy@lesmills.com or via the “contact us” form below this article.