You can update your personal and payment details at any time from the My Profile section of your account, in just a few quick steps! Please note, you will need to login to the website first to be able to access your account page. 

We accept Visa, Mastercard & PayPal. 

Please note: We do our best to charge your card in your local currency. In some countries, though, we are not able to do so and will therefore offer the subscription to you in US Dollars or Euros instead. The currency will be noted in the registration process and subscription confirmation email.

Changing Payment Details

  1. Click here to go to the sign in screen

  2. At the top right corner of the page, hover over your profile bubble then select MY ACCOUNT in the drop-down menu

  3. In the Payment Details section of your account page, click UPDATE PAYMENT DETAILS

  4. To change your payment method, select one of the other ways to pay: CARD or PAYPAL 
  5. If you select PayPal, a pop-up will prompt you to sign in to your PayPal account and use the PayPal checkout
    Once you've gone through those steps it will bring you back to the Update Payment Details Screen, where you can select SAVE

Please note: It is currently only possible to update your payment information through the website and not our apps. Furthermore, if your subscription has become canceled, you won't be able to update your payment details - you'll need to re-subscribe to LM+ and in doing so you'll be able to enter in your new card information.


How do I change my subscription type?

If you would like to change your subscription: please see our other article on this here.

My payment failed, when will it retry?

Your payment will automatically try again in a few days, and as long as you have updated your details there is nothing else you need to do. Your access will continue as usual, too, so you aren't missing any workouts!

I am seeing an error bar at the top of my account page. What does this mean?

If you are seeing the below error,  please try clicking refresh, or try again later. If the issue persists, please clear your cache & cookies, or use an incognito/private browsing window. Contact us if this continues. 

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