To ensure you keep your workout history and access a special discount, please cancel your LES MILLS+ subscription through Roku or Amazon and resubscribe directly via our website
What is changing and why
LES MILLS+ will no longer be supporting billing through Roku or Amazon Fire. This means your current payment method through these platforms will be coming to an end.
We're making this change as part of an upgrade to how we manage subscriptions. Moving forward, all billing will be made directly to LES MILLS+, so we can give you a better, more reliable experience.
The good news is your account, your workout history, and your favourites are all safe. All you need to do is resubscribe directly with us to keep your access uninterrupted.
What this means for you
Your LES MILLS+ subscription through Roku or Amazon Fire will be coming to an end
Your Roku or Amazon billing will stop at the end of your current billing period - you will not be charged again after this.
LES MILLS+ is unable to refund charges made by Roku or Amazon. Any refund requests would need to be raised directly with those platforms.
Your account, workout history, and favorites will all be available when you resubscribe directly with LES MILLS+ using the same email address.
An exclusive offer for Roku & Amazon In-App Purchase subscribers
If you are a current Roku or Amazon Fire subscriber, you will receive an email from the LES MILLS+ team with details of an exclusive offer to resubscribe directly with us.
If you have not received your offer email, please contact us at lesmills.plus/support and we will make sure you get it.
How to make the switch
Step 1 - Cancel your Roku or Amazon Fire subscription
You will keep access to LES MILLS+ until your current billing period ends, so there is no rush and no gap in your workouts.
To cancel on Roku:
Press the Home button on your Roku remote
Highlight the LES MILLS+ channel
Press the Star (*) button to open the options menu
Select Manage Subscription
Select Cancel Subscription and confirm
To cancel on Amazon:
Go to http://amazon.com and sign in to your account
Go to Account & Lists - Memberships & Subscriptions
Find your LES MILLS+ subscription
Select Cancel Subscription and confirm
Step 2 - Sign up directly with LES MILLS+
Once you have cancelled your Roku or Amazon subscription, sign up directly using your exclusive offer link sent to email inbox.
Step 3 - You're all set
After your 30 days free, your discounted ongoing rate will begin automatically. You can choose to pay monthly or annually, with an even greater saving on annual plan.
Frequently asked questions
Why can't I sign up on the LES MILLS+ website?
To sign up directly with us, you will need to cancel your Roku or Amazon subscription first. Once cancelled, your account will be updated and you can complete your sign-up via web using the exclusive offer link in your email. For step-by-step instructions see How to make the switch above.Will I lose my workout history or favorites?
As long as you subscribe directly with us using the same email address, your account, workout history, and favorites are all saved and will be available when you log in to your new subscription.Will I be charged twice if I sign up before my Roku or Amazon billing ends?
If you cancel your Roku or Amazon subscription first, your billing with them will stop at the end of your current paid period. Your 30 days free with LES MILLS+ direct starts when you sign up. This means there should be no overlap in billing if you follow the steps above.What happens if I don't cancel my Roku or Amazon subscription?
Roku and Amazon will continue to charge you even after you lose access to LES MILLS+. LES MILLS+ is unable to stop this or issue refunds on behalf of these platforms. We strongly recommend cancelling your subscription as soon as possible.Can LES MILLS+ refund my Roku or Amazon charges?
Unfortunately, LES MILLS+ is unable to process refunds for charges made by Roku or Amazon. If you believe you have been incorrectly charged, please contact Roku or Amazon support directly
.What if I can't find my exclusive offer link?
Check your inbox for an email from the LES MILLS+ team with the subject line "Grab this deal + keep enjoying LES MILLS+". If you can't find it, contact us
