Once you've purchased an equipment bundle with free LM+ access, you will receive an email from our Equipment team with your activation code link. You will need to click on the activation button in this email and go through the prompted steps to apply this free LM+ access to an account.
My activation link isn't working.
If you've already tried redeeming your activation code and you're receiving an error message or the account isn't successfully being created, we'd suggest the following:
1. Clear your cache and cookies on your web browser for all time.
2. Open an incognito browser window.
3. Open the email you received from us and click on the activation link again.
If you're still experiencing issues, please do not hesitate to reach out to our support team here.
My activation code has expired.
It's important to note that activation codes expire 6 months after you complete your purchase. If your link has expired, please do not hesitate to reach out to our support team here.
My activation code email never arrived in my inbox.
If you haven't seen your activation code email arrive, we'd suggest first checking your Spam/Junk folders in your email inbox for an email sent on the same day that you purchased your equipment bundle. Unfortunately, these emails are sometimes automatically filtered into your Spam inbox. If you still cannot locate that activation code email, please do not hesitate to reach out to our support team here.
My activation code email was sent to the incorrect email address.
If you accidentally input the wrong email address when purchasing your equipment and you haven't received the activation code email as a result, please do not hesitate to reach out to our support team here.
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