If you see a padlock icon beside a video, this means that you are not signed in or do not have an active subscription. When you click on the video you will have the option to sign in (or subscribe). Follow the on-screen guides. If you need further assistance: For help with web sign in, click here For help with mobile / tablet sign in, click here For help with TV Device activation, click here Questions Why am I not receiving an activation email? Please see this article Related Articles Why am I not receiving my activation email? How do I log in/out on my devices? Troubleshooting a skipping or lagging video How to clear your browser cache & cookies What is LES MILLS+? How do I activate the LES MILLS+ app on my TV? Can I use LES MILLS+ when I Travel? Navigating Categories
How they work: Cookies are small files created by websites you visit, that make your online experience smoother by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. This also saves information such as log in details, which is why you don’t have to log in again each time you return to our website from the same browser & device. Clearing these, however, can fix certain problems, such as loading or formatting issues, or allows you to sign into a different account. You can also use Incognito/Private Browsing Mode to temporarily browse without any cache or cookies stored from that session, and without using any previously stored data. TABLE OF CONTENTS Windows Chrome Firefox Internet Explorer 11 Edge Mac Chrome Firefox Safari Windows: Chrome (Windows) On your computer, open Chrome At the top right, click More Click More tools > Clear browsing data At the top, choose a time range. To delete everything, select All time Next to Cookies and other site data and Cached images and files, check the boxes Click Clear data Firefox (Windows) Select the main toolbar in the top right corner. Select Options Select Privacy & Security from the left side of your screen Scroll down until you arrive at the History section and select Clear History Set Time range to clear to Everything Select Cookies and Cache Click OK Internet Explorer 11 (Windows) Click the Gear Icon on the top right corner of your browser page Navigate Safety > Delete browsing history Select Temporary Internet files and website files and Cookies and Website data click Delete Edge (Windows) Select the main toolbar in the top right corner. Select Settings Select Privacy, search, and services Scroll down to Clear browsing data and select Choose what to clear Select the dropdown to choose a time range, and select All time, and check all of the boxes, then select Clear now Mac: Chrome (Mac) From the main toolbar, navigate to History > Show Full History > Clear Browsing Data Select the items you would like to delete, including Cookies and other site data Set the time range to All time Click Clear Data Firefox (Mac) From the main toolbar, navigate to History > Clear Recent History Set the time range to clear to Everything, and select the items you would like to delete, including Cookies Click OK Safari (Mac) From the main toolbar, navigate to History > Clear History… Select the time period for all history next to Clear Click Clear History Related Articles How do I sign into the LES MILLS+ website? How many devices in a household can stream LES MILLS+? Troubleshooting a skipping or lagging video Why are my videos locked?
To ensure we are keeping true to our goal of inclusivity within our LES MILLS UNITED community, we are in the process of providing Closed Captions for all our new and pre-existing workouts. Closed captions will be added to all new workouts added to LES MILLS+ and have already been added to all workouts from May 17, 2021. Please see the below step-by-step instructions to learn how to view Closed Captions while viewing a workout, STEP ONE: Open the workout you wish to play STEP TWO: Hover your mouse over the video player and look for the CC widget on the bottom right of the player (the red arrow on the image shows where this is) STEP THREE: Click on the language you wish to see subtitles in, and the captions will populate for viewing You're now all set to go! Questions Why is this not available on all of the available workouts yet? Workouts added to LES MILLS+ before May 17, 2021, may not have Closed Captions yet. We have started with our newer content, but please rest assured we are currently in the process of adding Closed Captions to our entire back-catalog of workouts! Inclusivity is an important value for all members of our LES MILLS UNITED community. For this reason, the addition of Closed Captions to all workouts on LES MILLS+ is an endeavour we are committed to. Related Articles Can I download videos to my device to watch offline? Troubleshooting a skipping or lagging video How to clear your browser cache & cookies How do I activate the LES MILLS+ app on my TV?
Yes - LES MILLS+ stores some information on your computer, known as a cookie, in order to keep you logged in! If you are having trouble logging in to your account, please check to make sure cookies are enabled. You can check your browser’s help section on how best to enable cookies on your machine, but this can most commonly be done via your Settings/Preferences for the browser. Find further details on cookies/cache here. Related Articles How do I clear my browser cache & cookies? How many devices in a household can stream LES MILLS+? How do I activate the LES MILLS+ app on my mobile or tablet? Troubleshooting a skipping or lagging video
One of many methods for watching LES MILLS+ workouts via your big screen is via casting or screen mirroring! Devices such as Chromecast or Apple TV (AirPlay) provide this option, along with some newer TV's which have built-in casting available. If you do not have one of these devices, there are still other options for watching LES MILLS+ via your TV! Please check out our other article on this here. NOTE: AirPlay is only available via another Apple device. Chromecast can be used via the Android or iPhone app. Steps to cast: Open the LES MILLS+ app on your device You should see the casting button on your screen in the top right corner immediately, or you can click on a workout first and then start casting The appearance of the casting icon will depend on the device you are using, but may look like the following: You will then see a pop up to select which device you would like to cast to, which may appear as the following: Once connected, the video will appear on your big screen and your devices screen will update to let you know you are now casting/mirroring! Troubleshooting: If you're having issues casting or cannot see the casting icon, please follow the steps below: Make sure the device you are casting from (e.g. phone) & to (e.g. Chromecast) are on the same Wi-Fi network Restart your wireless router or modem, and make sure you have a fast and stable internet connection with a download speed of at least 500kbps Unplug casting device and plug back in, or if your TV has built-in casting, unplug your TV and plug back in Uninstall & reinstall the app, and sign in again Update your TV operating system If you're using Apple TV, it must be 4th gen model A1625 and software version 17.3 or higher NOTE: Casting is not currently available from web browsers. Related Articles Troubleshooting a skipping or lagging video What devices can I use to watch LES MILLS+? How do I activate the LES MILLS+ app on my TV? How do I activate the LES MILLS+ app on my mobile or tablet?
Sometimes it's helpful to have customers send us screenshots and videos so that we can better assist with troubleshooting and gain a better understanding of what you see on the screen. To send our support team screenshots or recordings of issues, please follow the below steps: Windows Users Step 1: Start the recording On your Windows keyboard, press windows + alt + r to start recording immediately Step 2: Stop the recording On your Windows keyboard, press windows + alt + r to stop recording immediately The recording will be stored under Videos in a folder called Captures as an mp4 file. Step 3: Attach screen recording Simply attach the video as an attachment in the reply and it will send to the support agent For more information please use the following link https://support.microsoft.com/en-us/windows/use-a-screen-reader-to-record-your-screen-with-xbox-game-bar-5328cd25-9046-4472-8a14-c485f138802c#:~:text=Press%20the%20Windows%20logo%20key%2BAlt%2BR,to%20start%20recording%20a%20clip. Mac Users Step 1: Open screenshot and display tools On your Mac keyboard, press Shift-Command-5 (or use Launchpad) to open Screenshot and display the tools. Step 2: Choose tool Click a tool to use to select what you want to capture or record (or use the Touch Bar). For a portion of the screen, drag the frame to reposition it or drag its edges to adjust the size of the area you want to capture or record. Step 3: Start the recording Click Record. Step 3: Stop the recording To stop recording, click the Stop Recording button in the menu bar Screen recordings are saved as .mov files beginning with “Screen Recording” and include the date and time. Step 3: Attach screen recording Simply attach the video as an attachment in the reply and it will send to the support agent For more information please use the following link https://support.apple.com/en-nz/guide/mac-help/mh26782/mac iOS Users Step 1: Add screen recorder to control center Go to Settings > Control Center, then tap the Insert Screen Recording button next to Screen Recording. Step 2: Start the recording Open Control Center, tap the Screen Recording button, then wait for the three-second countdown. Step 3: Stop the recording To stop recording, open Control Center, tap the Selected Screen Recording button or the red status bar at the top of the screen, then tap Stop. The recording will be saved to photos. For more information please use the following link https://support.apple.com/en-nz/guide/mac-help/mh26782/mac Android Users Step 1: Open screen recording tool Swipe down twice from the top of your screen Step 2: Start the recording Tap Screen record and then press start Step 3: Stop the recording To stop recording, swipe down from the top of the screen and tap the Screen recorder notification The recording will be saved to your photos app Screen recording on android may depend on the phone and version so if the above method please visit the following link for more information
https://support.google.com/android/answer/9075928?hl=en FAQ None of the above methods work for me, what do I do? If the above methods do not work for you then simply sign up for a free account on Vidyard and where you can screen record the issue and send us a shareable link. https://auth.vidyard.com/signup?rid=SiJ1E4WvsfQh4A If you need help recording with Vidyard please refer to the following link. https://knowledge.vidyard.com/hc/en-us/articles/360009871294-How-to-record-a-video-with-the-Vidyard-browser-extension-Chrome-or-Edge- Related Articles How do I sign in to the LES MILLS+ website? How do I activate LES MILLS+ app on my TV? How many devices in a household can stream LES MILLS+? Why are my videos locked? How do I reset my password? What devices can I use to watch LES MILLS+? How do I change my email address? Can I use LES MILLS+ when I Travel? Troubleshooting a skipping or lagging video
Please note: Base subscriptions are for access to our English content, if you are wanting content in another language (that we offer) you'll need a Premium subscription: Unfortunately, we offer only limited workouts in alternative languages, but we'd love for you to make the most of them! We currently only offer some alternative workouts in Spanish, Japanese, German and Frenchfor some of our workouts. To find this on our website, you'll need to use the filter on our program pages: Sign into the website here: https://my.lesmillsondemand.com/ When in EXPLORE, you'll see our programs listed: Tap on the Program you want and you'll see these filters: Tap Language to reveal the available languages in your territory (you can choose to show one or more languages, but note that the default will be English): You'll know you have an alternative language when it is listed in the title: When using our mobile/tablet app: Open your LM+ app and go to EXPLORE Here you can see the filter logo Tap that and it will show you all the options to filter from: Select your language, and any other filters you might want to look through (the green button on the bottom right shows you how many workouts match your filters): Tap "Show X workouts" Alternatively: Go to your PROGRAMS tab and select the program you want to workout with: Once you've found the release you're going to do, tap on it and you should see your language options split up Select the language you want, and then the duration/type of workout and you should be good to go Related Articles What devices can I use to watch LES MILLS+? Do cookies need to be enabled on my computer? How do I activate the LES MILLS+ app on my mobile or tablet? How do I change my email address? How many devices in a household can stream LES MILLS+? How do I download videos on my device? How do I reset my password? Troubleshooting a skipping or lagging video
In addition to our website and TV app, LES MILLS+ workouts are also available through our app on mobile and tablet devices: Smartphone: iPhone, Android Tablet: iPad, Android Aside from the links above, you can give 'LES MILLS+' a quick search in the app store of your device to find our app. The LM+ app has a black background and white L+ logo. Once downloaded, simply sign in with your email and password to access our content (if needed, this article should be of help). Please note that if our app does not appear in your search results, it may not be available for your specific device or operating system - device requirements are listed on respective app store pages for the app through the links above. Check here for the full rundown on devices we support for LES MILLS+. NOTE: Mobile data connection speeds and streaming quality will vary by carrier. We recommend downloading videos to your device if traveling to areas with limited internet connectivity - you can find out how to do this here. Related Articles How do I sign in to the LES MILLS+ website? How do I activate LES MILLS+ app on my TV? How many devices in a household can stream LES MILLS+? How do I reset my password? What devices can I use to watch LES MILLS+? Can I use LES MILLS+ when I Travel?
By 31 March 2026, LES MILLS+ workouts will only be available through our “LES MILLS+” apps. We’re retiring our older apps named “LES MILLS On Demand (LMOD)” You may already be using both the LES MILLS+ and LES MILLS On Demand apps so please read ahead to ensure you have the right app and app version installed. If you’re still using the older LES MILLS On Demand app, you’ll need to switch to the LES MILLS+ app before 31 Mar 2026. Quick reference I have an... What to look out for Apple iPhone and/or iPad device (iOS) The app is called “LES MILLS+: home workout app” on iPhone and iPad devices You only have one LES MILLS+ app installed. Your LES MILLS+ app is updated to the latest version (3.37.5). Apple TV device (TVOS) The app is called “LES MILLS+: home workout TV” on Apple TV devices You only have one LES MILLS+ TV app installed. Your LES MILLS+ TV app is updated to the latest version (10.0.0). Android phone and/or tablet The app is called “LES MILLS+: home workout app” on Android phone and tablet devices You only have one LES MILLS+ app installed. Your LES MILLS+ app is updated to the latest version (3.37.5). Android Smart TV / Google TV The app is called “LES MILLS+ TV” on Android SMART TV and Google TV devices You only have one LES MILLS+ app installed. Your LES MILLS+ TV app is updated to the latest version (10.0.0). Please also read the detailed instructions below on how to check if you are running the latest version. WHAT IS YOUR DEVICE? I have an iPhone and/or iPad device (iOS) What should I see in the App Store? Make sure to delete the LES MILLS On Demand app Quick checklist for iPhone and iPad users I have an Apple TV device (TVOS) Update the LES MILLS+ app on your Apple TV device to the latest version What should I see in the App Store? Quick checklist for Apple TV users I have an Android phone, tablet or Android Smart TV devices What should I see in the Google Play store? Make sure to delete the LES MILLS On Demand app Quick checklist for Android phone, tablet and Android SMART TV users I have an iPhone and/or iPad device (iOS) You may be using both the LES MILLS+ and LES MILLS On Demand apps. Please read ahead to ensure you have the right app and app version installed. If you’re still using the older LES MILLS On Demand app, you’ll need to switch to the LES MILLS+ app before 31 March 2026. If you are only using the LES MILLS+ app, you don’t have to do anything. What should I see in the App Store? You should see: A single LES MILLS+ app listing “LES MILLS+: home workout app” Version: 3.37.5 Clear LES MILLS+ naming (no “On Demand” naming in the title) You should not see: The “LES MILLS On Demand” app If you still see an LES MILLS On Demand listing, you should ignore it and install or use the LES MILLS+ app instead. Check you have this app installed: App store listing: https://apps.apple.com/us/app/les-mills-home-workout-app/id1483001711 App name: “LES MILLS+: home workout app” Version: 3.37.5 All LES MILLS On Demand apps are no longer supported The LES MILLS On Demand app will be fully shut off and will not open or play workouts at all before 31 Mar 2026. To avoid disruption, switch to the LES MILLS+ app as soon as you can. Make sure to delete the LES MILLS On Demand app You need to delete the LES MILLS On Demand app from your iPhone and iPad device before 31 Mar 2026. App store listing: This app is no longer listed in the App store, however the app may still be installed on your device App name: “LES MILLS On Demand” Version: 9.100.1 To delete the LES MILLS On Demand app from your iPhone or iPad: Locate “LES MILLS On Demand” on your Home Screen or in the App Library. Touch and hold the app icon until a menu appears or the apps start to jiggle. If a menu appears, tap Remove App. Otherwise, tap the Remove (–) icon in the upper-left corner of the LES MILLS On Demand app Select Delete App to remove it completely from your iPhone or iPad. Confirm the deletion by tapping Delete. Quick checklist for iPhone and iPad users Am I on the right TV app? The app is called “LES MILLS+: home workout app” on iPhone and iPad devices You only have one LES MILLS+ app installed. You might still be using an old app if: The app is called “LES MILLS On Demand” You have two different apps (“LES MILLS+” and “LES MILLS On Demand” and on your iPhone or iPad. If you are unsure, the safest option is to: Install the LES MILLS+ app from the App Store. Sign in with your usual LES MILLS+ account. Delete the LES MILLS On Demand app from your iPhone or iPad. What happens if I keep using the old app? If you continue to use the older LES MILLS On Demand apps, you may: No longer be able to play videos See errors or degraded performance Lose access to new features and improvements The LES MILLS On Demand app will be fully shut off and will not open or play workouts at all before 31 Mar 2026. To avoid disruption, switch to the LES MILLS+ app as soon as you can. I have an Apple TV device (TVOS) If your device already has the LES MILLS+ TV app installed, you only need to update it in the app store on your Apple TV device. Update the LES MILLS+ app on your Apple TV device to the latest version Open the App Store on your Apple TV. Open “LES MILLS+: home workout TV”. Tap “Update”. Updated version should be 10.0.0 What should I see in the App Store? A single LES MILLS+ app listing “LES MILLS+: home workout TV” Version: 10.0.0 Clear LES MILLS+ naming (no “On Demand” naming in the title) Check you have the LES MILLS+ app installed App store listing: https://appstoreconnect.apple.com/apps/1564501204/distribution App name: “LES MILLS+: home workout TV” Version: 10.0.0 Quick checklist for Apple TV users Am I on the right TV app? The app is called “LES MILLS+: home workout TV” on Apple TV devices You only have one LES MILLS+ TV app installed. You might still be using an old app if: The app is called “LES MILLS On Demand” You have two different LES MILLS apps installed on your Apple TV device If you’re unsure, the safest option is to: Install the “LES MILLS+: home workout TV” app in the App Store from your Apple TV device. Sign in with your usual LES MILLS+ account. Delete any LES MILLS On Demand apps from your TV. I have an Android phone, tablet or Android Smart TV devices Android mobile device examples: Google Pixel 8 Samsung Galaxy S24 OnePlus 12 Android tablet device examples: Google Pixel Tablet Samsung Galaxy Tab S9 Lenovo Tab P12 Android SMART TV examples: Nvidia Shield TV Sony TVs with Android TV Xiaomi Mi Box The app store on your device is Google Play Store. You may be using both the LES MILLS+ and LES MILLS On Demand apps so please read ahead to ensure you have the right app and app version installed. If you’re still using the older LES MILLS On Demand app, you’ll need to switch to the LES MILLS+ app before 31 March 2026. If you are only using the LES MILLS+ app, you don’t have to do anything. What should I see in the Google Play store? You should see: A single LES MILLS+ app listing: “LES MILLS+: home workout app” for Android mobile and tablets. “LES MILLS+ TV” for Android SMART TV and Google TV devices. Clear LES MILLS+ naming (no “On Demand” naming in the title) You should not see: The “LES MILLS On Demand” app If you still see an LES MILLS On Demand listing, you should ignore it and install or use the LES MILLS+ app instead. Check you have the LES MILLS+ app installed App name on Android mobile and tablet devices: “LES MILLS+: home workout app” Version: 3.37.5 App name on Android SMART TV or Google TV devices: “LES MILLS+ TV” Version: 10.0.0 All LES MILLS On Demand apps are no longer supported The LES MILLS On Demand app will be fully shut off and will not open or play workouts at all before 31 March 2026 . To avoid disruption, switch to the LES MILLS+ app as soon as you can. Make sure to delete the LES MILLS On Demand app You need to delete the LES MILLS On Demand app from your Android mobile, tablet and Android SMART TV devices before 31 March 2026. App store listing: This app is no longer listed in the Google Play, however the app may still be installed on your device App name: “LES MILLS On Demand” Version: 9.100.1 To delete the LES MILLS On Demand app from your Android phone and tablet devices: Locate “LES MILLS On Demand” on your Home Screen or in the App Drawer. Touch and hold the app icon until a menu appears or the apps start to jiggle. If a menu appears, tap Uninstall or drag the app icon to the Uninstall section. Confirm the deletion by tapping OK. Through the Settings App: Open the Settings app on your device. Scroll down and select Apps or App Management. Tap See all apps (if available). Choose LES MILLS On Demand. Tap Uninstall and confirm by selecting OK. Via Google Play Store Open the Google Play Store app. Tap your Profile Icon in the top-right corner. Select Manage apps & device. Go to the Manage tab and locate LES MILLS On Demand. Tap the Trashcan Icon and select Uninstall. To delete the LES MILLS On Demand app from your Android SMART TV device: Press the HOME button on your remote control. Navigate to Google Play Store and select it. Go to My Apps on the left pane. Select LES MILLS On Demand. Choose UNINSTALL and confirm by selecting OK. Quick checklist for Android phone, tablet and Android SMART TV users Am I on the right app? The app is called “LES MILLS+: home workout app” on your Android mobile or tablet device. The app is called “LES MILLS+ TV” on your SMART TV or Google TV device. You only have one LES MILLS+ app installed. You might still be using an old app if: The app is called “LES MILLS On Demand” You have two different apps (“LES MILLS+” and “LES MILLS On Demand” and on your Android devices. If you are unsure, the safest option is to: Install the LES MILLS+ app from Google Play store. Sign in with your usual LES MILLS+ account. Delete the LES MILLS On Demand app from your Android device. What happens if I keep using the old app? If you continue to use the older LES MILLS On Demand apps, you may: No longer be able to play videos See errors or degraded performance Lose access to new features and improvements The LES MILLS On Demand app will be fully shut off and will not open or play workouts at all before 31 March 2026. To avoid disruption, switch to the LES MILLS+ app as soon as you can.