How they work: Cookies are small files created by websites you visit, that make your online experience smoother by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. This also saves information such as log in details, which is why you don’t have to log in again each time you return to our website from the same browser & device.  Clearing these, however, can fix certain problems, such as loading or formatting issues, or allows you to sign into a different account.  You can also use Incognito/Private Browsing Mode to temporarily browse without any cache or cookies stored from that session, and without using any previously stored data. TABLE OF CONTENTS Windows Chrome Firefox Internet Explorer 11 Edge Mac Chrome Firefox Safari Windows: Chrome (Windows) On your computer, open Chrome At the top right, click More Click More tools > Clear browsing data At the top, choose a time range. To delete everything, select All time Next to Cookies and other site data and Cached images and files, check the boxes Click Clear data Firefox (Windows) Select the main toolbar in the top right corner. Select Options Select Privacy & Security from the left side of your screen Scroll down until you arrive at the History section and select Clear History Set Time range to clear to Everything   Select Cookies and Cache Click OK   Internet Explorer 11 (Windows) Click the Gear Icon on the top right corner of your browser page Navigate Safety > Delete browsing history Select Temporary Internet files and website files and Cookies and Website data click Delete Edge (Windows) Select the main toolbar in the top right corner. Select Settings Select Privacy, search, and services Scroll down to Clear browsing data and select Choose what to clear Select the dropdown to choose a time range, and select All time, and check all of the boxes, then select Clear now Mac: Chrome (Mac) From the main toolbar, navigate to History > Show Full History > Clear Browsing Data Select the items you would like to delete, including Cookies and other site data Set the time range to All time Click Clear Data Firefox (Mac) From the main toolbar, navigate to History > Clear Recent History Set the time range to clear to Everything, and select the items you would like to delete, including Cookies Click OK Safari (Mac) From the main toolbar, navigate to History > Clear History… Select the time period for all history next to Clear Click Clear History Related Articles How do I sign into the LES MILLS+ website? How many devices in a household can stream LES MILLS+? Troubleshooting a skipping or lagging video Why are my videos locked?

To ensure we are keeping true to our goal of inclusivity within our LES MILLS UNITED community, we are in the process of providing Closed Captions for all our new and pre-existing workouts. Closed captions will be added to all new workouts added to LES MILLS+ and have already been added to all workouts from May 17, 2021. Please see the below step-by-step instructions to learn how to view Closed Captions while viewing a workout, STEP ONE: Open the workout you wish to play STEP TWO: Hover your mouse over the video player and look for the CC widget on the bottom right of the player (the red arrow on the image shows where this is) STEP THREE: Click on the language you wish to see subtitles in, and the captions will populate for viewing You're now all set to go! Questions Why is this not available on all of the available workouts yet? Workouts added to LES MILLS+ before May 17, 2021, may not have Closed Captions yet. We have started with our newer content, but please rest assured we are currently in the process of adding Closed Captions to our entire back-catalog of workouts!  Inclusivity is an important value for all members of our LES MILLS UNITED community. For this reason, the addition of Closed Captions to all workouts on LES MILLS+ is an endeavour we are committed to. Related Articles Can I download videos to my device to watch offline?  Troubleshooting a skipping or lagging video How to clear your browser cache & cookies How do I activate the LES MILLS+ app on my TV?

Yes - LES MILLS+ stores some information on your computer, known as a cookie, in order to keep you logged in!  If you are having trouble logging in to your account, please check to make sure cookies are enabled. You can check your browser’s help section on how best to enable cookies on your machine, but this can most commonly be done via your Settings/Preferences for the browser. Find further details on cookies/cache here.  Related Articles How do I clear my browser cache & cookies? How many devices in a household can stream LES MILLS+? How do I activate the LES MILLS+ app on my mobile or tablet? Troubleshooting a skipping or lagging video

One of many methods for watching LES MILLS+ workouts via your big screen is via casting or screen mirroring! Devices such as Chromecast or Apple TV (AirPlay) provide this option, along with some newer TV's which have built-in casting available. If you do not have one of these devices, there are still other options for watching LES MILLS+ via your TV! Please check out our other article on this here.  NOTE: AirPlay is only available via another Apple device. Chromecast can be used via the Android or iPhone app. Steps to cast: Open the LES MILLS+ app on your device You should see the casting button on your screen in the top right corner immediately, or you can click on a workout first and then start casting The appearance of the casting icon will depend on the device you are using, but may look like the following: You will then see a pop up to select which device you would like to cast to, which may appear as the following: Once connected, the video will appear on your big screen and your devices screen will update to let you know you are now casting/mirroring! Troubleshooting: If you're having issues casting or cannot see the casting icon, please follow the steps below: Make sure the device you are casting from (e.g. phone) & to (e.g. Chromecast) are on the same Wi-Fi network Restart your wireless router or modem, and make sure you have a fast and stable internet connection with a download speed of at least 500kbps Unplug casting device and plug back in, or if your TV has built-in casting, unplug your TV and plug back in Uninstall & reinstall the app, and sign in again NOTE: Casting is not currently available from web browsers.  Related Articles Troubleshooting a skipping or lagging video What devices can I use to watch LES MILLS+? How do I activate the LES MILLS+ app on my TV? How do I activate the LES MILLS+ app on my mobile or tablet?

If experiencing issues getting access to the BOOTCAMP workout section (videos are locked) please complete the below steps. We recommend you complete these steps on a computer browser. If you would like to watch the BOOTCAMP workouts on one of our apps you can add them to MYLIST on your computer browser once you've completed the steps below and they will appear on your app: 1. Sign in to your account on our LOG IN page. 2. You will be navigated to the Account page once you've signed in to your account. Now click EXPLORE. 3. Now that you're on the EXPLORE page confirm that you are signed in by making sure you see the first initial of the account holder's name in the top right corner of your browser. 4. Now go back to your BOOTCAMP email:    a. On a computer browser right-click "BOOTCAMP ACCESS LINK"  and select "Copy Hyperlink".    b. On a mobile browser long press "BOOTCAMP ACCESS LINK" and select "Copy". 5. Now return to the EXPLORE page, delete the URL in the browser bar then right-click in the browser bar, and select "Paste." 6. You're in! You should now be on the BOOTCAMP workout page and instead of seeing a padlock on the workouts, you should see the workout length in the bottom right corner of the workouts. If you have any questions about these steps or continue to have any issues accessing BOOTCAMP please contact us.

Sometimes it's helpful to have customers send us screenshots and videos so that we can better assist with troubleshooting and gain a better understanding of what you see on the screen.  To send our support team screenshots or recordings of issues, please follow the below steps:  Windows Users Step 1:  Start the recording On your Windows keyboard, press windows + alt + r to start recording immediately Step 2: Stop the recording On your Windows keyboard, press windows + alt + r to stop recording immediately The recording will be stored under Videos in a folder called Captures as an mp4 file.  Step 3: Attach screen recording Simply attach the video as an attachment in the reply and it will send to the support agent For more information please use the following link https://support.microsoft.com/en-us/windows/use-a-screen-reader-to-record-your-screen-with-xbox-game-bar-5328cd25-9046-4472-8a14-c485f138802c#:~:text=Press%20the%20Windows%20logo%20key%2BAlt%2BR,to%20start%20recording%20a%20clip. Mac Users Step 1:  Open screenshot and display tools On your Mac keyboard, press Shift-Command-5 (or use Launchpad) to open Screenshot and display the tools. Step 2: Choose tool Click a tool to use to select what you want to capture or record (or use the Touch Bar). For a portion of the screen, drag the frame to reposition it or drag its edges to adjust the size of the area you want to capture or record. Step 3: Start the recording Click Record.  Step 3: Stop the recording To stop recording, click the Stop Recording button  in the menu bar Screen recordings are saved as .mov files beginning with “Screen Recording” and include the date and time.  Step 3: Attach screen recording Simply attach the video as an attachment in the reply and it will send to the support agent For more information please use the following link https://support.apple.com/en-nz/guide/mac-help/mh26782/mac iOS Users Step 1:  Add screen recorder to control center Go to Settings  > Control Center, then tap the Insert Screen Recording button next to Screen Recording. Step 2: Start the recording Open Control Center, tap the Screen Recording button, then wait for the three-second countdown. Step 3: Stop the recording To stop recording, open Control Center, tap the Selected Screen Recording button or the red status bar at the top of the screen, then tap Stop. The recording will be saved to photos. For more information please use the following link https://support.apple.com/en-nz/guide/mac-help/mh26782/mac Android Users Step 1:  Open screen recording tool Swipe down twice from the top of your screen Step 2: Start the recording Tap Screen record and then press start Step 3: Stop the recording To stop recording, swipe down from the top of the screen and tap the Screen recorder notification The recording will be saved to your photos app Screen recording on android may depend on the phone and version so if the above method please visit the following link for more information https://support.google.com/android/answer/9075928?hl=en FAQ None of the above methods work for me, what do I do? If the above methods do not work for you then simply sign up for a free account on Vidyard and where you can screen  record the issue and send us a shareable link. https://auth.vidyard.com/signup?rid=SiJ1E4WvsfQh4A  If you need help recording with Vidyard please refer to the following link. https://knowledge.vidyard.com/hc/en-us/articles/360009871294-How-to-record-a-video-with-the-Vidyard-browser-extension-Chrome-or-Edge- Related Articles How do I sign in to the LES MILLS+ website? How do I activate LES MILLS+ app on my TV? How many devices in a household can stream LES MILLS+? Why are my videos locked? How do I reset my password? What devices can I use to watch LES MILLS+? How do I change my email address? Can I use LES MILLS+ when I Travel? Troubleshooting a skipping or lagging video